Privacy policy

1. General information

Thank you for visiting our online shop. The protection of your personal data is very important to us. In this privacy policy we would like to inform you about how we collect, use, store and protect your data. This policy applies to all personal data collected in connection with your visit to and use of our online shop.

2. Name and contact details of the controller

The body responsible for the collection, processing and use of your personal data within the meaning of Swiss data protection law (FADP) is
Goodform AG,
Baarermattstrasse 10, 6340 Baar
CH-6300 Zug,
044 586 00 40, [email protected]
Data protection officer: Mr Sascha Hertli, [email protected]

3. Transfer of data to third parties

We pass your personal data on to third parties only where this is necessary to fulfil your order (e.g. to shipping service providers), or where we are legally obliged to do so (e.g. to authorities). In some cases we use service providers who process data on our behalf (e.g. IT service providers). These service providers are contractually obliged to treat your data confidentially and to use it only for the agreed purpose. You will find further information under points 4 f), h), i) and j).

Further examples of potential third-party recipients of personal data in order to process your order:

Payment service providers

Authorities (where requested)

IT service providers

Logistics service providers (dispatch of goods or postal items)

Manufacturers (as part of the ordering process)

Interior designers (as part of the Design My Home service)

4. Purpose, collection, storage, use and transfer of personal data

a) Visiting our website:

When you access our website, the browser used on your device automatically sends information to our website's server.

Every access to our website and every retrieval of a file stored on it is logged. This storage serves internal system-related and statistical purposes. The following are logged: the name of the file retrieved, the date and time of retrieval, the volume of data transferred, the message confirming successful retrieval, the web browser and the requesting domain. In addition, the IP addresses of the requesting computers are logged. Further personal data is only recorded if you provide it voluntarily, for example as part of an enquiry or registration.

b) Ordering process:

When you place an order in our online shop, we collect personal data such as your name, your address, your telephone number, your e-mail address and your payment information. This data is used to process your order electronically and with the help of our staff, to send you the products ordered and to communicate with you.

c) Customer account:

You have the option of creating a customer account. In doing so we collect personal data such as your name, your address, your e-mail address and your password. This data enables you to manage your orders and speeds up the ordering process.

d) Newsletter:

If you would like to subscribe to our newsletter, we collect your e-mail address and date of birth and use them to send you information and offers regularly. For this we use the provider https://mailchimp.com/, whose privacy statement can be found here: https://www.intuit.com/privacy/statement/

You can unsubscribe from the newsletter at any time by following the corresponding link in the e-mail or by sending us an e-mail to [email protected].

e) Contact form:

When you contact us via the contact form, we collect your name, your e-mail address, the URL of the page from which you send the message and your message. We use this data to process your enquiry and to reply to you.

f) Delivery of orders:

In order to process and deliver your online shop orders, we pass the data required for this on to our delivery partners, e.g. Swiss Post or Planzer. This is typically your name and address, but also e-mail and/or telephone number. These contact details are used for example to arrange a delivery date with you.

g) Advertising by telephone or post

We reserve the right to store your personal data (in particular name, telephone number and postal address) and to use it for the purpose of personalised direct advertising. To carry out the advertising mailings we use partners acting on our behalf, e.g. Messagebird or Swiss Post, to whom we pass the data for this purpose. You can object to the storage and use of this data at any time by sending us an e-mail withdrawing your consent to [email protected].

h) Payment by credit card or Twint via Saferpay

If you choose to pay by credit card or Twint, the payment is processed by the service provider Six Payment Services.

If you enter your data in the relevant form on our website, the data is collected and processed directly by Six Payment Services. For further information about data protection at Six Payment Services and your rights in this respect, please refer to the data protection provisions of Six Payment Services: https://www.six-payment-services.com/en/services/legal/privacy-statement.html

i) Payment by invoice via Powerpay

If you choose to purchase on account, the payment is processed by the service provider Powerpay

If you enter your data in the relevant form on our website, the data is collected and processed directly by Powerpay. For further information about data protection at Powerpay and your rights in this respect, please refer to the data protection provisions of Powerpay: https://terms.mfgroup.ch/agbfiles/generate/Datenschutz_de.pdf?headerlogo=powerpay-logo.png&?ref=

j) Use of the Design my Home service

Should you use our Design my Home service, we pass the data you have provided to us, such as name, address and information about your project or the orders you have placed, on to our interior design partners in order to carry out the service.

5. Cookies and pixels

Our online shop uses cookies in order to present our products, save your preferences, manage the shopping basket and analyse the use of our website. Cookies are small text files that are stored on your device. You can adjust or refuse the use of cookies in your browser settings, although this may lead to restrictions in the use of our online shop.

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