Returns

Terms of sale and delivery of GOODFORM AG

1. Returns

Returns are only possible in the event of material or manufacturing defects. In such a case, please contact us within 3 days; without the original packaging we cannot process a complaint.

As a rule, an order in progress cannot be cancelled. In exceptional cases, GOODFORM may agree to a cancellation.

For returns as well as for cancellations approved as an exception, 15% of the order total will be charged, but at least a handling fee of CHF 50 for goods worth less than CHF 1,000 or CHF 90 for goods worth CHF 1,000 or more.