Frequently asked questions / FAQ

See the menu item "Shipping information"

The stated delivery times serve as guidance and are non-binding.
They are kept as short as possible. Claims for compensation due to late delivery cannot be recognised.
The 48 hours symbol means that the items are immediately available and ready for dispatch within 48 hours. As a rule you will receive items marked in this way within 1 - 3 working days (in cases where this standard delivery time cannot be met, there is no entitlement to compensation or other claims).

Yes, for certain products collection is possible from our logistics partner Planzer in Spreitenbach. Please select the delivery method self-collection for this (if offered at checkout). Please collect goods ordered with the delivery method self-collection, once we have notified you, from our warehouse at Planzer AG, Industriestrasse 186, CH-8957 Spreitenbach. Only outlet goods with the delivery-time information "Available immediately – Zurich warehouse" are stored at Schweighofstrasse 409, 8055 Zurich. As soon as we have received your goods for you, we will inform you by e-mail that they are ready for collection. Your collection slip will be attached to that e-mail. You can then tell us by e-mail or telephone when you would like to collect the goods (Mon-Fri, 08:00-12:00 and 13:00-16:00). Please note: please bring your ID as well as your collection slip (see above) to your collection appointment. Collections without a prior appointment are not possible. A change of delivery method is only possible against a service fee of 30 CHF. Failure to appear at an agreed collection appointment is likewise charged at a service fee of 30 CHF.

GOODFORM delivers only to addresses in Switzerland and Liechtenstein.

Any damage or defects must be reported immediately to the carrier (Post, DPD, haulier etc.), otherwise the goods are deemed accepted.

Damage report by e-mail: [email protected]

GOODFORM sells all products exclusively via the Internet. Items that we have in stock – see the delivery time information for the respective item – can be viewed at our warehouse in Spreitenbach, provided you register with us beforehand. Please note that items which would have to be assembled cannot be viewed.

Returns are possible in the case of material or manufacturing defects.

You can find out more in the general terms and conditions (GTC).

Data protection is important to us.
You can find out more under the menu item Privacy.

The best way to reach us is with the contact form under the menu item Contact or by e-mail to: [email protected]

Yes, with the contact form or simply with an e-mail you can request information about the
product you want.

Yes, we offer original design products (branded products) in our shop. We expressly distance ourselves from plagiarism or any other copies. We source the products only through official distribution channels and are happy to send you documentation as confirmation on request.

Yes, as a rule we can also order other models, other covers or other dimensions etc.
provided this is offered by the manufacturer. The easiest way is to ask us via the contact form.

Yes, in some cases fabric samples, for example, can be ordered from us for viewing.

See Shipping information

We offer you various payment options:

1. Payment by invoice (prepayment)

You transfer the full invoice amount (the invoice is sent to you automatically by e-mail after ordering) to our account, quoting your order number as the reference. As soon as the invoice amount has been credited, the delivery period begins.

Bank details:

UBS Switzerland AG
BIC: UBSWCHZH80A
IBAN: CH44 0023 0230 8057 0901 M
Account in the name of: GOODFORM AG Baarermattstrasse 10 6340 Baar

 

2. Payment by credit card, PostFinance, Twint or via Paypal

Ideally protected when shopping at goodform.ch!

In order to prevent unauthorised access by third parties to your data, we use state-of-the-art encryption techniques such as Secure Socket Layer (SSL).

SSL is a standard protocol recognised on the Internet that ensures secure data exchange. All order data, and therefore also your payment data, is transmitted to us exclusively in encrypted form.

 

3. Order on account for private individuals with the option of payment by instalments. Payable 14 days after receipt of the goods

Ordering on account, payable after receipt of the goods, is possible for customers whose invoice and delivery address is in Switzerland or Liechtenstein. Purchase on account is not possible where the invoice and delivery addresses differ. The maximum amount is limited to CHF 3'000.- per invoice/order. A further condition is that the online credit check is successful. With this payment method the invoice is issued and sent to you by the company MF Group (Powerpay). With payment on account you always have the option of paying the invoice in instalments. You can either settle the MF Group / Powerpay invoice in full or make a partial payment, in which case the remaining balance is transferred to your monthly invoice, which you receive the following month. Interest and fees apply to partial payment. You also always have the option of ordering and paying by prepayment to our account, by credit card or by PayPal.

4. Order on account for business customers

This payment method is only possible for registered business customers. A first business order is always on prepayment.